FREQUENTLY ASKED QUESTIONS
Ordering
What size should I buy?
For exact dimensions, please consult the size chart, located in the image section of an item.
Can I cancel or change my order?
Mistakes happen, and we do our best to accommodate you.
If there is a mistake in your address or shipping info, please send an email to info@midnightspecial.io. It is not guaranteed that an order address can be changed before shipping.
Unfortunately, orders cannot be canceled once placed.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Free shipping on US orders.
Once your order is placed, you will receive an email confirming the order, and another email with tracking once it has shipped.
Items ship in 1 week or less, and typically take 3-4 days to arrive on domestic orders. For international orders, ship time varies.
Do you ship worldwide?
Yes, we ship worldwide.
For international orders, customs fees may apply. Unfortunately, we cannot confirm what the customs fee will be, as it varies country to country and item to item. The fee is issued by the customs office in your country of residence.
What is the return policy?
Quality control is important at Midnight Special.
If you receive a defective or damaged item, you will be issued a full refund upon the return of the defective item.
Contact info@midnightspecial.io for return information. Be prepared to supply photos of the broken or defective areas of the item. You will be sent a return shipping label.
Get in touch
Have questions about your order, or a general enquiry?